Privacy notice and cookie policy
This document explains what personal data we collect through this website, why we collect it, and what you can ask of us at any time. It is written to be read, not endured.
Data controller
The data controller is GROUDIT S.p.A., registered at Via S. Irene 1, 37042 Caldiero (Verona), Italy, VAT 00566240230, which operates the Carrera Home Verona guest accommodation at Via Roma 29, Verona.
For anything concerning your personal data, write to carrerahomevr@gmail.com or call +39 324 9018676.
What data we collect
We only process the data we need in order to reply to you and to host your stay.
Data you give us
- Contact and group enquiry forms: name, email address and — for groups — phone number, number of guests, arrival and departure dates, and the text of your message.
- Emails and phone calls: whatever you choose to tell us when you write or call.
Data collected automatically
- Browsing data: IP address, browser and operating system, pages visited, date and time of the request. These are recorded in the server logs to keep the site running and secure.
- Statistical data: only if you consent to measurement cookies (see the Cookies section).
We do not collect special categories of data, and we carry out no profiling or automated decision-making.
Why we process it, and on what legal basis
- Answering your enquiries about information or a quote — legal basis: pre-contractual steps taken at your request, Art. 6(1)(b) GDPR.
- Managing your stay and everything it involves — legal basis: performance of a contract, Art. 6(1)(b) GDPR.
- Meeting legal obligations: reporting guests to the Italian police (Alloggiati Web), statistical returns to ISTAT, the Verona tourist tax, and tax and administrative duties — legal basis: legal obligation, Art. 6(1)(c) GDPR.
- Keeping the site secure and preventing abuse — legal basis: our legitimate interest, Art. 6(1)(f) GDPR.
- Measuring how the site is used through aggregate statistics — legal basis: your consent, Art. 6(1)(a) GDPR, which you may withdraw at any time.
Providing the data marked as required in the forms is necessary for us to reply; without it we cannot act on your enquiry. Everything else is optional.
Who we share it with
Your data is never sold, traded or published. It may be processed on our behalf and on our instructions by the suppliers that keep the site and the property running:
- InMotion Hosting, Inc. (United States) — website hosting and server logs.
- Google Ireland Ltd. — Google Analytics 4 (only with your consent) and Google Maps (only if you accept functional cookies).
- CookieYes Ltd. (United Kingdom) — collecting and storing proof of your cookie consent.
- Kross Booking — the booking engine at carrerahome.kross.travel and the availability search on the home page, which process booking data on our behalf. When the home page loads, the search box is served from Kross’s servers, which receive your IP address.
- Google LLC — the mailbox on which we receive messages sent through the forms.
- WhatsApp Ireland Ltd. (Meta) — only if you choose to write to us on WhatsApp, under WhatsApp’s privacy policy.
Data may also be disclosed to the competent authorities where the law requires it, and to tax or legal advisers where necessary.
Transfers outside the European Union
Some of the suppliers listed above are based, or hold servers, in the United States. Transfers rely on the European Commission’s adequacy decision of 10 July 2023 on the EU–US Data Privacy Framework (Art. 45 GDPR) for suppliers certified under it, and otherwise on the Commission’s standard contractual clauses (Art. 46 GDPR) together with supplementary measures.
How long we keep it
- Form enquiries and emails: 24 months from our last contact, unless they become part of a contract.
- Contractual and tax records: 10 years, as Italian civil and tax law requires.
- Server logs: 12 months at most.
- Cookie preferences: 12 months, after which we ask you again.
Your rights
At any time you may ask us for access to your data, its rectification or erasure, restriction of processing, and portability of the data you gave us; and you may object to processing based on legitimate interest. Where processing rests on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out beforehand.
Write to carrerahomevr@gmail.com and we will reply within one month.
If you believe the processing breaches the GDPR you may lodge a complaint with the Italian supervisory authority, the Garante per la protezione dei dati personali (Piazza Venezia 11, 00187 Rome), with the authority in your country of residence, or before the courts.
Cookies and similar technologies
Cookies are small text files that websites store on your device. This site uses very few, in three groups.
Strictly necessary cookies — always active
These make the site work and remember your cookie choice. They need no consent under Art. 122 of the Italian Privacy Code. The CookieYes cookies that store your preferences fall into this group.
Measurement cookies — only with your consent
We use Google Analytics 4 to understand how many people visit the site and which pages they read. These cookies are not set until you give consent through the banner: until then Google Analytics is switched off via Consent Mode and receives no data.
Functional cookies — only with your consent
These let us show the Google Maps map on the contact page: Google sets the NID cookie (lasting 6 months). Without your consent the map does not load, and a link to Google Maps appears in its place.
Third-party content
The map on the contact page comes from Google Maps and loads only if you accept functional cookies, from the banner or the “Cookie preferences” link (the “Show the map” button opens that very choice). From that moment Google receives your IP address and may set its own cookies under Google’s privacy policy.
The availability search on the home page is provided by Kross Booking; it uses no profiling or advertising cookies.
Changing your mind
You can change or withdraw your consent at any time from the “Cookie preferences” link at the foot of every page. You can also manage or delete cookies in your browser settings:
Blocking strictly necessary cookies may stop parts of the site working.
Changes to this notice
If the tools we use or the purposes of processing change, we will update this document and show the new date at the top of the page. Please look it over from time to time.